I have been given the task by my manager to improve the Concierge department in our hotel? Heeelp?

I am currently working as a receptionist in a hotel, I have been asked by my manager to have a look into the general procedures and services that out concierge department are currently offering. And for me to try and improve the department. I need some suggestions as too what you think gives the wow factor when staying at a hotel, and how a concierge can deliver you the service all you lovely people require! ThanksI have been given the task by my manager to improve the Concierge department in our hotel? Heeelp?
I am a business traveler and have high hotel points with several hotel chains (gold/platinum level). A couple of months ago, I had a reservation with a hotel that I am platinum member of the hotel's point program. The concierge called me a week or so before I our reservation and asked me if there was anything I needed for our stay. In all my years of travel, I had never gotten a call from the hotel like this before. I didn't need anything but it gave me a very positive image of the hotel before I even got there and I made a point of introducing myself to the conceirge during my trip and thanking him for his pre-call.





One thing I really dislike from a concierge is when they can't answer basic questions about the neighborhood/city. When I was in NYC at a MAJOR hotel near Central Park, I asked the concierge for a real athentic Italian restuarant in Little Italy. I even included ';like something from the Sapronos';. He didn't really refer me anywhere, his answer was something like ';there's lot of Italian restaurants around... there's blah, blah, blah two blocks up and blah, blah around the corner.'; I didn't think my question was unique and yet he didn't provide any answer.I have been given the task by my manager to improve the Concierge department in our hotel? Heeelp?
When i'm staying at hotels, what I need usually are train times and bus times from this station to that. It's very useful if you need to be somewhere at a certain time and you don't have much clue as to how to get there and how many mins/hrs it'll take. Maybe a hotels own traveling service i.e. company taxis