Is it the normal for an Area GM to respond to a hotel service complaint against the Front Office Manager ?

This is at a full service category 4 hotel (1 of the largest franchises). I filed a complaint that the FOM was giving me bad rooms, changing my room preferences, and deliberately approaching me to provoke me. The report had an underlying s*xual undertone. I think Corp. headquarters at the hotel investigated %26amp; came up w/nothing but Customer Care thought it was important so they contacted the GM. He apologized for bad service but did not acknowledge any wrongdoing. Is this normal procedure?Is it the normal for an Area GM to respond to a hotel service complaint against the Front Office Manager ?
Well he should not acknowledge any wrong doing until his investigation is over. Even then, he'll be careful about what he acknowledges because of the fear of a lawsuit. Most likely this hotel and it's staff has been reported before and so ';corporate'; is beginning to pay attention.





Good luck.